LSI hires only the most qualified, experienced call representatives who are well versed on lending practices, service and sales techniques, and “sharing the moment.” Each representative is trained on Rex Johnson’s renowned decisioning and cross-sales methods. This rigorous training program, coupled with LSI’s stringent hiring requirements, fosters motivated, exceptionally skilled loan representatives who can provide you and your customers with expert counseling, application processing and underwriting services around-the-clock.

A world of difference
As a valuable extension of your lending department, LSI’s professional call representatives are especially adept at mirroring your loan criteria, cross-selling various products, facilitating closing and delivering unmatched service to your customers.

In fact, our superior service sets us apart from other industry lending centers because our call representatives are trained to interact with your customers on a personal basis, not merely follow a script. It’s a difference that translates into greater customer satisfaction and higher loan revenue.