Lending Solutions’ New Member Service Solution Meets Credit Union Member Needs

ELGIN, Ill., Sept. 26, 2006 – Lending Solutions Inc., a provider of lending center services and consulting programs for financial institutions across North America, announced the launch of its new Member Service Solution, a technology platform that processes virtually every member service function allowed by a credit union’s data-processing application program interface.

In efforts to meet the 24/7 demands of their members, credit union clients of Lending Solutions will now be able to outsource their member-service operations to the firm. The Member Service Solution utilizes advanced data interfacing to equip Lending Solutions staff with the information needed to provide fast, accurate responses.

Lending Solutions routes members to the correct call representative within seconds using its latest interactive voice response technology. This system attains first-call resolution, which provides the caller with the highest level of service available and enables call representatives to process the request in the most time-effective manner.

A ticketing system organizes member requests in the form of work orders, providing credit unions with key data on each query. The system enhances tracking and routes calls that require follow-up action.

“Previously, it has been a challenge for credit unions to answer routine service requests when valuable staff time can be focused in more profitable areas, such as lending. However, in a 24/7 environment, credit union members demand an around-the-clock response to all of their service inquiries,” said Lee Kolquist, president of Lending Solutions. “By outsourcing their member-service operations to Lending Solutions, credit unions ensure their members are provided with expert sales and reliable service on each and every call.”

About Lending Solutions Inc.

Lending Solutions Inc. has been a provider of lending center services and consulting programs for financial institutions across North America since 1994. The company’s highly trained, professional staff provides 24 hour lending services to approximately 300 of North America’s premiere credit unions, banks and mortgage companies. For further information on Lending Solutions, please visit the company’s Web site at www.lendingsolutions.com.