FAQ's
How many loan applications does LSI process each month?
LSI processes more than 25,000 consumer loan applications on average per month including direct, indirect and Internet. To date, LSI has processed over 3.5 million consumer loan applications.
What type of training are your representatives put through before being placed full-time in your call center?
LSI prides itself on our comprehensive twelve week training program. The first six weeks are spent in the classroom and the last six weeks are spent processing live loan applications with the assistance of our training staff.
What type of quality assurance program do you have to insure that the loan decisions are completed according to individual credit union quality and service requirements?
All of our calls are recorded for quality assurance and our loan applications are audited for accuracy within our proprietary software as well as by our call center supervisors and trainers.
Are there multilingual lending sales representatives in your call center?
Yes, LSI staffs multilingual call representatives based on forecasted volume to match the Spanish and French speaking needs of our clients.
Do LSI's lending sales representatives cross-sell additional services if it appears that the member qualifies for them?
Our representatives will cross-sell all of your products and successfully do so on approved applications approximately 75 percent of the time. Cross-selling is a top priority at LSI and will result in increased revenue and deeper member relationships for your financial institution.
What is the average turnaround time on an application?
On average, it takes 15 minutes to complete a telephone application, build the loan and cross-sell additional products. You will receive the application immediately upon completion. In most cases, the application is downloaded to your institution’s data processing system. We have download solutions in place with most of the leading data processing providers including: Summit, Symitar, XP Systems, Harland Financial (Ultradata) and more.
If you have further inquiries, or would like additional information on our company or services, please contact us or call 888-LSI-NLPC (574-6572).