Lending Solutions, Inc. (LSI) is the premier contact center in the industry, serving approximately 300 credit unions, banks, and other financial service companies 24/7. Our two Chicago-area facilities (Elgin and Naperville) are home to over 400 loan officers and customer service representatives who provide around-the-clock service to our clients.
LEARN MOREQuite simply, we're an extension of your financial institution. Whether you need support in the areas of lending, customer service, or collections, LSI has a solution to meet the unique needs of your institution. Since 1994, we've processed nearly 5 million loan applications and handled over 15 million customer service transactions.
LEARN MOREFlorida Credit Union (Gainesville, FL)
Assets: $500 Million
LSI Products: Loan-by-Phone, Internet Lending w/ WebReach, Indirect Underwriting, Mortgage Lending
Bottom Line: Funding ratio increased to over 80% on loan-by-phone and online applications.
Results:
Funding ratio increased to over 80% on loan-by-phone and online applications.
Background:
Florida Credit Union has been a Lending Solutions' client since 2006. The credit union started out with LSI's loan-by-phone service and shortly thereafter added Internet Lending, Indirect Underwriting, and Mortgage Lending services.
Results:
Loan-by-Phone Funding Ratio: 50% in 2011 increased to over 80%+ in 2012-2013.
Internet Lending Funding Ratio: 35% in 2011 increased to over 80%+ in 2012-2013.
